FAQs

Taxes

How much tax do I need to pay?

The Municipal, Provincial, and Federal Governments all provide valuable services to the people of this nation. In virtue of this, Raghu Jewellers must also collect taxes on behalf of the Government.

Taxation rates will vary depending on the location of the buyer and these taxes will be remitted to the buyers’ respective government.

Shipping & Delivery

How much does shipping cost?

The shipping and insurance fees are calculated individually for each order based on location and total order value. All shipments will require an adult signature upon delivery. .

How is my jewellery packaged for shipping?

We take great care to ensure your jewellery item reaches you safely and beautifully presented. Each item is first placed in an elegant Raghu Jewellers box.
If you have selected the “Gift Wrap” option at checkout, the jewellery box will receive an additional layer of premium gift wrapping, making it perfect for gifting.
For added securing during transit, the jewellery box is then carefully wrapped in protective bubble wrap and securely placed inside our shipping box/bag. This layered packaging helps prevent damage and ensures your item remains safe throughout delivery.

How is my jewellery insured during transit?

All orders placed with Raghu Jewellers are shipped fully insured by Fedex or with the Canada Post. All shipments will require an adult signature upon delivery.

Customers may also ship orders to courier pickup locations, where your signature will be required upon pick up. We will not accept responsibility for lost or damaged shipments if you have instructed your package to be left without a signature, or if you have made arrangements for your package to be left with a neighbour, building superintendent or other party.

*Please note, once the shipment is signed for at the customers’ listed shipping address, the package will then be considered fully delivered and is no longer the responsibility of Raghu Jewellers.

Raghu Jewellers will not ship any order to a Post Office box. Orders will only be shipped to the shipping address provided by the customer.

How long will my delivery take?

Your order will be processed and shipped typically within 4-5 business days of your payment being cleared by Raghu Jewellers. Please note- our shipping department does not ship orders on Fridays to avoid packages sitting in courier warehouses over weekends and/or holidays. .

How do I track my order?

Once your order is confirmed, you will receive a confirmation email. Your shipment’s tracking number will be sent once your order has been shipped.

Do I need to sign for my delivery?

Yes. Due to high value and security requirements of our jewellery items, a signature is required upon delivery to ensure the safe and secure receipt of your order.

Do you ship internationally?

At this time, we do not ship internationally as our operations are currently limited to Canada. .

Orders

How do I track my order?

Once your order is confirmed, you will receive a confirmation email. Your shipment’s tracking number will be sent once your order has been shipped.

What payment methods do you accept?

Currently, we accept Interac e-Transfers sent to raghujewellers@hotmail.com We also offer the option to pay by cash or debit upon in-store pickup for customers residing in Ontario. At this time, e-Transfer is the most commonly used and preferred method of payment for us.

How do I know my order was successful?

Once you have placed your order, you will receive a confirmation email containing your order number and product details. After your payment has been processed, our operations team will contact you via email to confirm the payment. The final step is shipping. Once your item has been securely packaged and prepared for shipment, you will receive a tracking number via email to monitor the progress of your delivery. We ensure that our customers are notified at every stage of the process to keep them fully informed. .

I have a Coupon Code, where can I apply it?

When you are ready to check out, you will see a section prompting you to enter a coupon code. Please ensure the code is entered exactly as it was provided to you in order for it to be applied correctly.

How can I acquire a coupon?

You may obtain a coupon through the following methods: Follow Raghu Jewellers on Instagram and Tiktok and stay updated with our stories and reels, where coupon codes for online customers are periodically shared Save Raghu Jewellers’ Whatsapp contact to your phone and regularly check our Whatsapp stories, where coupon codes are also posted We actively post across our social media platforms and share various promotional coupon codes through these channels for our customers to enjoy.

Who do I contact if there is a problem with my order?

You can contact us via email at raghujewellers@hotmail.com or via phone at +1 (905)-794-0091 .

How do I create a new account?

On the top right corner of our website, you will have an account icon located next to the search icon. Clicking this icon will guide you through the process of creating an account.

How to update my account details?

The account icon also allows you to update your account as many times as you like.

Returns

What if my item is faulty?

Steps for Faulty Packages 1. Notify us from your registered email address within 24 hours of the parcel (s) being delivered. 2.Send photos of the products received along with the shipping label. 3.You are also required to send us all the details such as order number and other additional details at the customer service representatives discretion. 4.Our expert team will then help you resolve you query within the stipulated time All parcel related communication can be done on the below email address, raghujewellers@hotmail.com

What if the item I received is not the one I ordered?

Steps for Incorrect/Missing Packages 1.Notify us from your registered email address within 24 hours of the parcel (s) being delivered. 2.Send photos of the products received along with the shipping label. 3.You are also required to send us all the details such as order number and other additional details at the customer service representatives discretion. 4.Our expert team will then help you resolve you query within the stipulated time All parcel related communication can be done on the below email address, raghujewellers@hotmail.com

Can I return my purchase?

Due to the high value and nature of our 22k gold jewellery, as well as hygiene and authenticity considerations, we are unable to accept returns. This ensures that every piece you receive is secure, genuine, and in perfect condition. We encourage customers to reach out with any questions before purchasing, so you can shop with confidence.

Can I exchange my purchase with something else?

We do offer exchanges on products within 10 days of purchase, however please note that should our product inspector find wear & tear on the returned products, Raghu Jewellers holds all rights in withholding exchange credits.
For hygienic reasons, we cannot exchange on nose rings, nose pins, earrings, and ear studs

How can I exchange my purchase?

In order to commence a refund/exchange claim, please contact us via email at raghujewellers@hotmail.com

Virtual Consultation

What is a virtual consultation?

We offer complimentary video appointments to make your online shopping experience seamless and secure.

How can I book an appointment?

You can find the “Book Virtual Consultation” icon on the bottom right of our main page. Clicking on this icon will direct you to a page where you can schedule your consultation. Or you may also book your consultation by clicking on this link https://outlook.office.com/book/BookAppointment@NE-TORGFT6875749.onmicrosoft.com/?ismsaljsauthenabled

How is this helpful?

By booking a session, you can:
Explore more: View exclusive 18k and 22k designs not currently listed on our website
Final verification: See your specific item one last time to confirm details, sparkle and scale before it is shipped
Shop with confidence: Get expert advice and real-time answers to ensure total trust in your purchase

Can I purchase an item from the virtual appointment?

Yes, you can. If you find a jewellery item you like during your consultation and wish to proceed with a purchase, simply inform the Raghu Jeweller’s representative, who will be happy to assist you in completing your purchase smoothly and efficiently.

Store Services

Where are my local physical stores?

We have two physical locations. Please visit our “Contact” page on the website for more details.

Can I purchase an item that I saw online from the physical Raghu Jewellers store?

Yes, you can. If you choose to visit us in person and wish to purchase a product featured on our website, our team will be pleased to assist you with your purchase.

Product & Product Care

What does karat mean?

Karat refers to the purity of the gold, indicating the proportion of pure gold in a jewellery piece. The higher the carat the gold content and richness of the metal.

How do I know that the gold purity is accurate?

Every jewellery item is hallmarked that indicates its purity. In most of our product images, you will see the "22K” or “916” hallmark engraved on the jewellery, certifying its purity.

How do I care for 18k or 22k jewellery?

To maintain the beauty and longevity of your 22K Jewellery

Store each piece separately in a soft pouch or a jewellery box to prevent scratches
Avoid contact with chemicals, perfumes, moisture
If you clean, ensure to clean gently with a soft, dry cloth.
For professional cleaning, which is recommended every six months, you may visit any of our physical locations. If you do not reside in Ontario, you may also have your jewellery services at a trusted local jeweller.

Can I see the piece via video before it ships?

Our virtual consultation allows you to view your item before shipping. To do this, please book a virtual consultation and our representative will assist you.

Do you also sell silver jewellery?

Yes we do. We have a column on our website that showcases our silver products. You can find it under “SILVER COLLECTION” or click on this link https://raghujewellers.com/collections/silver

How do I care for my silver jewellery?

To keep your silver jewellery looking its best:

Store each piece separately in a soft pouch or jewellery box to prevent scratching and tarnishing
Avoid exposing to moisture, chemicals, perfumes or lotions which can accelerate discoloration
Clean gently with a soft, dry cloth and for pieces that have tarnished, use a silver polishing cloth or mild silver cleaner
For professional cleaning, which is recommended every six months, you may visit any of our physical locations. If you do not reside in Ontario, you may also have your jewellery services at a trusted local jeweller.

Do you offer repair services?

Yes, we do offer repair services. We kindly request you either bring the item to our physical store or showcase the item through a virtual consultation so we can assess its condition and determine the necessary repairs.
For jewellery purchased from us, repair services are complimentary, except in cases where additional gold is required to complete the repair; in such cases, only the cost of the gold will be charged.
For jewellery not purchased from us, repair charges apply based on the complexity of the work and the material required. Our team ensures that all repairs are performed with the highest level of care and craftsmanship.

Feedback

How can I provide a feedback?

We would love to have your feedback on the functionality of our website and your experiences regarding it. You can submit your feedback by clicking on our “CONTACT” section on the website, scroll down towards a form that states “Submit your Questions and Requests”. By filling that form will allow you to submit your feedback. https://raghujewellers.com/pages/contact

Product Reviews

How do I see what other people have said about the product?

Below each product, there will be a “Customer Review” section that showcases all customer experiences with that particular jewellery item.

How do I submit a review?

You click on “Write a Review”.

Privacy and Security

How secure is my credit card, debit card and personal information?

We take the security of your personal and payment information very seriously. All transactions on our website are processed through secure, payment gateways that ensure data protection. We are committed to providing a secure shopping experience so you can shop with confidence.

How do you deal with my personal information?

We value your privacy and handle all personal information with the utmost care. Any data you provide, including your name, contact details, and payment information, is used solely to process your orders, provide customer support, and enhance your shopping experience. We do not share your personal information with third parties except as required to complete transactions (e.g. payment processors or shipping providers)

I have shopped at your physical store for years, is the website managed by the same team?

Our website is a direct extension of our 20 year retail location, so Yes, our website is managed by the same team. We maintain the same commitment to quality, service, and attention to detail online, ensuring you receive the trusted Raghu Jewellers experience whether you shop in-store or through our website.

Where is my jewellery shipped from?

All of our jewellery items are inspected and shipped directly from our physical retail locations.