FAQs

Taxes

The Municipal, Provincial, and Federal Governments all provide valuable services to the people of this nation. In virtue of this, Raghu Jewellers must also collect taxes on behalf of the Government

Taxation rates will vary depending on the location of the buyer and these taxes will be remitted to the buyers’ respective government.

Duties

For international orders, the recipient of the product will be liable to pay any duties & taxes due.

Errors On Our Website

Raghu Jewellers aims to keep all information on our website as accurate as possible, however in cases of error we kindly ask for your understanding. In the case that our website wrongly shows a product in stock and you have ordered it, we will contact you within 1-2 business days and offer a full refund. One should also note that although we strive to showcase our products in all their beauty, the colour of our products may show a slight variation in different lights. Should there be any other errors regarding your order before shipping, a member of our team will reach out to you within 1-2 business days.

Returns & Exchanges

Raghu Jewellers does not offer returns on any products.

We do offer exchanges on products within 10 days of purchase, however please note that should our product inspector find wear & tear on the returned products, Raghu Jewellers holds all rights in withholding exchange credits. 

Raghu Jewellers is not liable for any costs for shipping & insurance on returned items.

For hygienic reasons, we cannot offer exchanges nose rings, nose pins, earrings, and ear studs.

In order to commence a refund/exchange claim, please contact us via email at raghujewellers@hotmail.com

Create Your Own

For Create your own orders, should the buyer contact us regarding cancelling the order within the first business day of confirmation there will be a 100% refund. Should the buyer choose to cancel production after the first business day, they will be charged a 50% cancellation fee. Once the item is fully made and shipped, we do not offer refunds or exchanges of any kind.